Money-back guarantee
If Luxorl doesn't meet your expectations, you can request a full refund within days of your first purchase.
How to request a refund
Email our support team or use the contact form from the address linked to your account and ask for a refund. You don't need to give a reason.
Processing time
We confirm approved refunds by email, normally within two business days. Your bank or PayPal may then take 5–10 business days to show the credit.
App store purchases
Subscriptions bought through the Apple App Store or Google Play are refunded by the respective store under its own policy. Contact us and we will send you the relevant link.
Renewals
Renewal payments are not covered by the guarantee. However, if a yearly or two-year plan renews and you contact us within 14 days without having used the service since renewal, we will refund the renewal payment.
Exclusions
Refunds are not available for accounts terminated for violating the terms of service, or for repeat refund requests from the same customer.