Luxorl VPN help center
How can we help?
Search the answers below or browse by topic.
Getting started
How do I get Luxorl?
Choose a plan on the order page and enter your email address. We email you the order details and a secure payment link; once payment is confirmed you receive your activation link and can sign in on the apps.
I didn't receive the email. What now?
Check your spam or promotions folder first. If it isn't there after 15 minutes, contact support with the email address you used and we'll resend it.
Which plan is right for me?
Plans differ in device limits and additional tools. The comparison table shows every difference.
Can I use one account on several devices?
Yes, up to your plan's device limit, listed on the pricing page.
Will Luxorl slow down my connection?
Slightly, in most cases. Encryption and routing add some latency. A nearby server keeps the difference small; multi-hop routing is noticeably slower.
Billing and refunds
Which payment methods do you accept?
.
How does renewal work?
Plans renew automatically at the renewal price shown on the plan card when you purchased it, unless you turn off auto-renewal before the renewal date. We email you before yearly and two-year renewals.
How do I request a refund?
Contact us within days of your first purchase. The refund policy has the full details.
Do prices include tax?
Prices are shown in US dollars, excluding tax. Sales tax or VAT may be added at checkout depending on your country.
Privacy and support
What data does Luxorl log?
See the privacy policy.
How can I contact support?
Via , or through the contact form. Hours: .
Is phone support available?
Still need help?
Send us a message and a member of our support team will reply by email.